Hotel Castle Kona Bali Kai (Kailua-Kona, USA)

If you dream of waking up to rolling waves each morning and you want to spend your evenings watching for turtles on the sand, then you'll love the locaton of Castle Kona Bali Kai. Just 5 minutes outside the town by car, this resort gives you direct access to the wild, windswept beach.

Guests like the flexibility and family-friendly nature of this resort, and if you want that home-from-home experience, so will you. The full kitchen facilities and spacious living areas mean that it's easy to accommodate groups or families, and the balcony creates extra space and light.

Having a car is handy for getting into central Kailua-Kona, and luckily, there's free onsite at this resort. You can park up near your room, making it convenient to pop in and out to drive around the local area. There's also designated disabled parking, helping to make this resort very accessible.

The air conditioning at this hotel isn't the best, and according to guests, some units don't have any air con at all. Other guests who have had it complain about it being very noisy and not great at cooling the room. There are ceiling fans, but they don't cool the room down as much as you might like.

Housekeeping comes round only every few days, and guests have found little provision for things like clean towels between formal cleaning days. This might not be such an issue in a condo-style complex were it not for the fact that the hotel imposes a cleaning fee on top of the room rate.

Guests have complained that the customer service at this hotel isn't always the best. Generally, you're left to your own devices, which is fine most of the time, but if you have a problem or a question, some guests have said that the staff is not all that helpful.