Hotel Candlewood Suites East Syracuse - Carrier Circle (Syracuse, USA)

Guests found the hotel to be ideal for both short-term and long-term stays, because they offer all the necessary amenities which cuts down on time and money. After all, there is no charge if you want to use the laundry facilities, rent some games in the lobby or use the gym or barbecue area. Moreover, the rooms provided such helpful amenities like free Wi-Fi, a stove, a fridge, plates and utensils, and the multi-bedroom suites even had a TV in the living room as well as each bedroom.

According to most guests, the staff offered a friendly welcome and always acted in a professional, attentive manner.

Since the hotel is located off a quiet side street and away from the highway, guests noted that their stay was quite peaceful.

Guests pointed out that a lot of the converted non-smoking rooms smelled of cigarettes, and the carpets were rather worn. They also noted that the Wi-Fi signal didn't reach rooms toward the end of the hallway and the air-conditioners didn't always work. Some even stated seeing mold on the ceiling and noticing torn furniture and window screens.

While the hotel features a nice exterior appearance, guests noted that walking into the building felt quite different, as the immediate reaction was not a positive one. They reported that the small lobby felt dark and not all that clean and there was a pungent cigarette smell.

Some guests found leftover food, hair, dust and dirty pillows in their rooms, and requests for additional cleaning or specific items to be delivered were not always fulfilled.