Hotel Best Western Plus Truckee-Tahoe (Truckee, USA)

Most guests commend the positive attitude of the staff most especially the one at the front desk. Despite handling negative issues or complaints by the guests, the employees were still very efficient, pleasant, and exude positive vibes all throughout their stay.

Aside from the quiet and peaceful ambiance, guests are also extremely impressed with the hotel’s location. It is close to the famous Lake Tahoe, Highway 80, North Star resort, and other major tourists destinations within the area.

Guests enjoyed their overall stay due to the fun activities offered on-site such as board games. There is also a magnificent courtyard area with spa, heated outdoor swimming pool, relaxing hot tub, and a large fire pit where guests can relax after a tiring day or have a glass of wine with friends.

A number of guests were disappointed with the breakfast’s quality, as there were limited choices. Some of the food such as eggs were overcooked and could not be eaten, while the coffee was in poor quality so guest had to go some place else to eat or have a cup.

Guests were quite displeased with the quality of the beds used in the rooms. They were dirty and some strands of hair were still on the bed upon check-in. The pillows also were too soft and have bumpy texture.

Since the hotel is a pet-friendly property, most guests had difficulty adjusting with the noise from the dogs that bark during the night, as well as the smell that stays in the room despite continuous housekeeping efforts. Some guests also had allergies from pets so they had to take medications.