Extremely helpful staff.
Reception staff members are very courteous, friendly and helpful; even stretching to supplying cold drinks while waiting to check-in. More than welcome on a hot Havana day! You don't find that level of consideration in many, much ‘swankier' hotels. Neither do you often find help getting luggage to the room - but you do here! AND ... they'll arrange your airport taxi for you. They all deserve a cigar!