Hotel Bay Mountain Inn Cherokee Smoky Mountains (Cherokee, USA)

Baymont Inn and Suites Cherokee Smoky Mountains is located near the Great Smoky Mountains National Park and Cherokee Heritage Center. Western Carolina University and Harrah's Casino are within close driving distance. Guests have enjoyed being close to all the area has to offer.

A number of visitors have complimented staff members at this hotel and have described them as helpful, warm, professional and accommodating. Several visitors have appreciated that staff members seem to go out of their way to help guests with things such as directions to area attractions.

Though there have been minor complaints about issues with rooms, overall, most visitors have highly rated room cleanliness and comfort at this hotel.

There have been a few complaints about quality of breakfast fare as well as the choices of food available, though most guests who have mentioned the breakfast have said what is offered is enough to get the day started out on the right foot.

A limited number of guests have mentioned they had problems with their reservations not being in the system upon check in. One visitor said they were forced to move to another hotel in the middle of the night because they were not in the system.

A few guests have complained about things such as lack of toilet paper in rooms or issues with room cleanliness. Two guests said they saw bed bugs, a few other guests said they were disappointed in the quality of the beds.