Holiday Inn Rock Hill, an IHG Hotel (Rock Hill, USA)

It was nice that the hotel offered guests an on-site restaurant and bar if they felt like staying in. Most guests enjoyed their meals and beverages, while mentioning the bar tenders and service were good and friendly.

Most guests enjoyed the clean rooms they were provided and the nice bedding and sheets to sleep on. They also enjoyed the efficient air conditioning and the coffee makers. The rooms and bathrooms were nicely kept for most guests.

The hotel is said to be in a good location since it is walking distance from a bowling place and various restaurants. It is also close to many shopping areas, including walking distance from a shopping center. Guests were happy the location offered them various options.

Guests who are frequent visitors to the hotel brand were perplexed with the staff in the hotel. Their requests were not met or honored and they were disappointed. Some checked-out early but were not asked by the reception why that was. A little more curiosity as to what went wrong would help improve their customer service.

Guests felt the hotel was a bit overpriced for the amenities that are provided. The breakfast was not included in the price which they felt should be. They felt the breakfast could be done elsewhere.

Many guests felt the hotel was charging resort prices when it had little to do with resort style amenities. It only had a small pool and a restaurant. Even a cup of coffee was charged. Motels even offer a free breakfast and coffee, while having a pool.