Holiday Inn Missoula Downtown, an IHG Hotel (Missoula, USA)

Guests rave about the hotel's location, and often say that "everything" is within walking distance. The local shops, galleries, restaurants, parks, and the river trail are steps away, as are the city's family friendly hot spots: the Carousel, Children's Museum, and Currents Indoor Waterpark. Guests who prefer a ride appreciate the complimentary shuttle, noting its 7-mile radius includes the airport.

The front desk staff have received many rave reviews for their friendly, informative, and professional customer service. Compliments also go to the chef at Brooks and Browns; many guests enjoy the food as much as the lively patio atmosphere, commenting often on the restaurant's personable and professional wait staff. The housekeeping team also gets high marks for "spotlessly" clean rooms.

Guests generally describe the rooms as clean, comfortable, and spacious. Many tired travelers rate the beds as exceptionally comfortable, and some also enjoy a pretty view of the park. Four-legged guests also feel right at home, particularly given the nearby walking trails.

Though many guests describe the rooms as comfortable, some report that the decor has had its day. A few others comment on an "old" or "musty" smell, and speculate it is due to the age or condition of the carpets and soft furnishings.

A few guests have had trouble sleeping in rooms that face the atrium, particularly if the hotel is hosting an event. Others note that the walls are a bit too thin for complete quiet and privacy.

Though the staff have received many positive reviews, a few guests have had disappointing experiences at the front desk, reporting indifferent or even impolite responses to their booking, maintenance, or other issues.