Holiday Inn Express & Suites Raleigh Durham Airport at RTP, an IHG Hotel (Durham, USA)

This location offers a lot to business travelers. It is close to the airport and the local university, as well as the many business in the Triangle business sector. It is within walking distance to many restaurants and shops and several entertainment opportunities are a short drive. .

These rooms provide an economical choice and all you'll need for a good overnight stay. The rooms are clean and comfortable and include convenient features such as in-room refrigerators and microwaves. The free breakfast adds to the value and a Manager's Reception makes the guests feel welcomed and appreciated.

This hotel receives a lot of repeat business from travelers who are loyal to the brand and to this particular hotel in the area. The staff really goes out of their way to make for a pleasant stay, from the desk staff to the shuttle driver. The rooms are consistently cleaned to a hotel standard and the complimentary airport shuttle takes a lot of hassle out of the trip.

The hotel has good bones and the fixtures and features function well. However, the rooms could do with an updating overall. The decor looks a bit old-fashioned and the hot water tanks often fizzle out after a busy morning.

While many guests can feel and smell a clear difference between smoking and non-smoking rooms, the hotel isn't quite so hung up on those labels. Even when personally requested upon check-in, guests are often given smoking rooms, rather than non-smoking, and then are not able to switch.

The breakfast is subpar, even for a standard hotel chain. There are a lot of cereals, but not many hot choices. All the prepared food tastes bland and the juices aren't cold. The plastic plates and cutlery makes the experience feel like camping out, rather than a real meal.