Holiday Inn Express Somerset, an IHG Hotel (Somerset, USA)

Guests repeatedly gave feedback to say how stupendous the service from staff members was. They reported the employees were friendly and helpful. Numerous reviews also discussed how guests had either forgotten to bring items from home, or neglected to pack items when checking out of their rooms, and said the staff was able to assist in those situations.

Guests mentioned that they loved how appealing the rooms looked. Many brought up their opinion that the accommodations seem to have been renovated, and kept in great condition since then.

Guests were amazed by the amount of choice available from the breakfast buffet. They loved the variety of hot and cold items, and thought it was much more extensive than what's usually available from complimentary breakfast buffets offered at hotels.

Although guests often clarified that they could not hear traffic passing outside, many griped that they were disturbed by other hotel occupants. The lack of soundproofing seemed especially obvious between floors, because guests could hear people walking across floors above them.

Guests warned that the hotel is near the highway entrance ramp, and the particular location makes it difficult to enter the hotel, especially when unfamiliar with the area. Guests frequently didn't have complaints about the accommodations at all, but thought it was much too hard to get to the hotel's entrance without feeling stressed.

Guests thought the hotel didn't advertise thoroughly because they said it was hard to see the hotel's signs from the road. Unless you are very aware of where the property is situated, it's a good idea to use a GPS device on approach.