Holiday Inn Cartagena Morros, An Ihg Hotel (Cartagena, Colombia)

Guests have found the rooms, suites, and public areas of this hotel are both clean and comfortable. Reviews also suggest that the hotel and its facilities are kept to a high standard throughout.

Reviews indicate that the standard of service offered by the staff here is impressive. Guests have typically found the check-in process is quick and mention that the staff - from the housekeeping team to the front desk staff - is friendly and polite.

Although a small number of guests would have preferred to stay closer to the historic and downtown districts, there’s really no faulting the location of this hotel. Guests have enjoyed being on the waterfront and having direct access to the beach.

While finding the staff here friendly, guests do occasionally mention that they encountered a language barrier. It seems that most of the staff is Spanish-speaking and guests have had a few problems trying to make themselves understood.

Guests note that the pool here is on the small side and is actually quite disappointing given the number of people trying to use the facility. Guests have made similar comments about the fitness centre, finding that this offers a limited selection of equipment.

Although enjoying the direct access, guests have been disappointed by the charge for beach cabanas. Reviews also indicate the beach is full of peddlers - a number of guests have felt like they were being solicited almost non-stop.