Grand Hotel Victoria concept & spa (Menaggio, Italy)

Guests were generally very happy with the welcoming attitude displayed by staff members here. Many reviewers mentioned certain staff members by name because of their especially excellent service, but clarified that good service was obviously a universal priority throughout this establishment.

Guests were extremely impressed by the views of Lake Como that were offered by most of the rooms. Many guests came here after hearing years of good feedback about Lake Como's beauty, and said this hotel certainly highlighted the scenery in incredible, unforgettable ways.

Guests appreciated how easy it was to get to town on foot. They said the hotel itself has a very quiet atmosphere, but that they were able to reach restaurants, shops and other amenities in just a few minutes.

There were frequent comments that the accommodations are starting to look a little tired, and that they'd also benefit from more modern furnishings. However, most guests felt these were minor problems that could be easily fixed, and not matters that made their stays worse.

Guests were often disappointed by the breakfast offerings, which they said were limited, especially in terms of the price paid. Some guests were also not pleased that items they considered to be standard were only available for additional fees.

Guests were sometimes placed in rooms that did not have walk-in showers, but instead offered tubs with showerhead sprayers. There was feedback expressing that this arrangement was difficult and inconvenient for guests who were elderly or had mobility problems.