Ginza Grand Hotel (Tokyo, Japan)

Many guests loved the location for their Tokyo trip. Ginza is a lively neighbourhood, offering many restaurants and shopping opportunities. Shinagawa train station and Shimbadhu Station with access to the Tokyo metro and long distance trains are only a short walk away, making it easy to explore Tokyo with public transportation.

Guests liked the clean rooms with comfortable beds. Many mentioned that the rooms are small, but this is a regular issue in Tokyo. Room amenities like a coffee maker and fridge make your city trip more enjoyable. Wi-Fi worked well for guests. Many felt they received a good value for their money.

Many guests loved the level of customer service they received here. From getting directions and recommendations for nearby attractions to changing money, the hotel offers all you need for your convenience. Guests mentioned that English was spoken well.

Guests felt the hotel shows its age and the lobby and rooms could do with some updates. Old carpets was a common complaint mentioned.

Guests mentioned there is only one elevator for the building which does not offer much space and is not very fast. At busy times you will have to wait for your chance to ride it. It also stops automatically at floor two, as this is where the reception is located.

This hotel offers smoking and non-smoking rooms, but guests who booked non-smoking rooms often felt they had a lingering cigarette smell in the room. This might either travel from other rooms or they might re-designate rooms depending on demand, as some guests found signs of smoking in their rooms.