Crowne Plaza Albany - The Desmond Hotel (Albany, USA)

Many guests are have said the staff at this hotel usually outdoes itself when it comes to providing first-rate customer service.

A stay at this hotel conveniently places guests near the Albany International Airport which is located about a mile away and minutes from the premier shopping on Wolf Road. Downtown Albany is a short drive way where guests can find an array of entertainment and dining places as well as fine museums.

Guests say the scrumptious food and the excellent service at the hotel’s eateries have come across as winning attributes in their reviews of this property.

Guests have not liked the dated look of this hotel which many note belongs to the colonial era while the carpets and curtains have seen better days. The village layout seems to have stacked a challenge to some guests who have observed that they have to negotiate the maze-like plan from some rooms which are located far from the bar and restaurants.

The guest rooms in the hotel’s side to the nearby Albany International Airport have been reported to suffer air traffic noise which in some instances can be bad enough to disrupt a peaceful stay.

Guests have raised issue regarding cleanliness issues around the hotel after noting stains in the bed sheets and filthy carpets. They have also mentioned that the koi pond is obviously in need of cleaning.