Cresta Oasis Hotel (Harare, Zimbabwe)

Guests are impressed with the exceptional service of the hotel staff. They respond quickly to any issues faced by the guests such as replacement of light bulbs, troubles with the Internet service, and offers general assistance. The warmth and courteousness of staff is what makes this hotel standout.

Most guests admire the mouth-watering breakfast buffets especially the omelette bar and cappuccino. They also serve wide variety of Zimbabwean dishes in generous amounts and offers first class flavour.

Cresta Oasis Harare is located a few minutes from central business district. Guests expressed that it is ideal and highly accessible for both business and leisure trips. Moreover, food centres and book cafes are easily reachable within the area.

Most of the furniture needs replacement such as bedside cabinets, light bulbs, and shower curtains. Some areas also need refurbishments such as dilapidated walls and flooring. Most guests complain of the furniture being in poor shape, worn out, and seem dirty. Basic hotel furnishings such as linens, carpets, lights and sheets should also be changed.

Most guests complained of the loud noise coming from the bar which kept them awake most of the night. The hotel's live band that performs regularly until late night makes it hard for the guests to sleep soundly in their rooms. The surrounding vicinity is also disturbing due to the loud noises coming from the street.

Some of the guests have minor issues with the restaurants' service personnel. The poor service from the waiters and waitresses affect the hotel's image. Thus, many guests advised the management to conduct more training for the service crew.