Casino Queen Hotel (East St. Louis, USA)

Many happy guests were very pleased to find that their rooms provided a wonderful view of the river and city. They were enthusiastic about views of the Gateway Arch, and recommended that others pay the extra cash to see it from their accommodation. It made the trip magical for children.

Satisfied reviewers made frequent mention of the fantastic service offered at the Casino Queen. From rides to the Metrolink station and back, to professional and efficient check-in, the staff and security team consistently blew guests away.

Positive reviews point out that downtown is highly accessible from the hotel, with just a five minute drive separating accommodation and the arena. Nearby walking paths lead to a great sunset spot, and plenty of food and drinks to be had in the area.

Several disappointed guests wrote that their experiences were sullied by dirty rooms. Some checked in to find that their rooms were not even prepared yet, while others said that they were unable to sleep comfortably due to the stains on the carpet and sheets.

Disappointed guests said that the hotel was too loud to get any sleep at night. According to them, the doors and walls were simply too thin to effectively block out the noise. Given the price, many travelers expected much more from the hotel.

Many negative reviews mention that the hotel is priced much higher than it should be. Guests expected better quality furnishings, as well as higher hygienic standards, because of the amount that they paid. In addition, some guests said that there was no breakfast offered in the morning.