Cambridge Belfry Hotel (Cambridge, United Kingdom)

The reception and wait staff have received many rave reviews for their personable and professional customer service. Guests often comment on their smiling faces and their willingness to answer questions, recommend restaurants, and resolve issues cheerfully and efficiently. Guests often remark that "nothing is too much trouble" for them.

Most guests find the rooms to be sparkling clean, with comfortable furnishings and plenty of space, particularly in the bathrooms, which feature separate bathtubs and walk-in showers. Guests also appreciate modern conveniences such as free Wi-Fi and ample extra electrical sockets for charging cell phones or plugging in laptops.

Guests appreciate the hotel's location in Cambourne, noting that it is easily to find from the motorway and within a short drive of Cambridge, Burghley House, the Bridge of Sighs, and many other historic locations. Others find it serves as a peaceful retreat after a busy day at the races in Newmarket or Huntingdon. There are also a few pubs and shops nearby, and plenty of free parking on site.

Though most guests enjoyed the selection of hot and cold items at the breakfast buffet, others found the wait staff too few in number or else a little disorganized, noting long waits to replenish popular menu items, glassware, or cutlery. Some wondered if the kitchen and wait staff are stretched too thin between special events, like weddings, and serving "regular" guests.

Several guests note that though the rooms are well maintained, the overall impression is that the decor and finishes are "a little tired". An unfortunate smaller group had housekeeping oversights to report.

Several guests were disappointed in the size of the pool, hot tub, and relaxation area.