Buffalo Airport Hotel (Cheektowaga, USA)

Guests frequently give the shuttle drivers and front desk staff high marks for their cheerful, customer-focused attitude, which seems to really shine during the city's regular winter blizzards. Several note that team members address their 'regulars' by name and that this adds to the overall 'homey' feel, despite its proximity to the airport and thus popularity as a 'stopover' hotel.

Guests often describe the rooms are clean, comfortable, and spacious. Free Wi-Fi and parking add to the overall impression of a "bargain". The pool is a hit in the summer, while kids enjoy the on site arcade in any season.

Guests are often very "pleasantly surprised" by the high quality of the food in the hotel restaurant, perhaps given its casual decor and the relative lack of competition within walking distance. The wait staff and bartenders are often described as friendly and attentive. There is a good selection of beer on tap.

Some guests note that the Holiday Inn Buffalo-Intl Airport is an older building and while many guests acknowledge that the housekeeping and maintenance team have put in a solid effort, the rooms have an undeniably "old and tired" feeling.

Several guests found the walls to be a bit thin, noting they could clearly overhear their neighbors next door and in the halls, while others wished for greater sound-proofing in the windows, as they were woken up by the planes soaring overhead.

Some guests were inconvenienced by the lack of an elevator in the two-storey building. Others were put off by smallish bathrooms, or were disappointed that the standard rooms are not equipped with a fridge and microwave.