Best Western Plus Tulsa Woodland Hills Hotel and Suites (Tulsa, USA)

Best Western Plus Woodland Hills Hotel and Suites is a short drive away from restaurants, a cinema and shopping including the Woodland Hills Mall. Located close to the highway, all districts of Tulsa can be quickly and easily accessed.

Guests reported the rooms to be well appointed, clean and spacious with comfortable beds and a number of conveniences, including a hairdryer and complimentary toiletries, a fridge, microwave alongside complimentary tea and coffee. Guests also enjoyed used on the indoor pool which is available for both adults and children.

The front desk is in service 24-hours a day and staff have been described as friendly, helpful, courteous and welcoming.

While the hotel offers a complimentary continental breakfast, improvements to the service and the quality of the breakfast can be made. Some guests commented that the breakfast items were not always replenished when they ran out, some hot items were left out until cold, and at times they were also low on staff in the breakfast area.

Housekeeping does not always provide a reliable service and various complaints about the standard of cleanliness have been made. Some guests reported that finding dirty bed sheets in the room, stained bathroom towels and carpets which required vacuuming.

Despite the hotel staff receiving favorable reviews, a number of guests reported having negative customer service experiences with the hotel’s management staff. Some guests described the management as rude, unfriendly, and reluctant to provide assistance at times.