Best Western Ivy Hill Hotel (Chelmsford, United Kingdom)

Guests tend to be favourable in their reviews of Bartellas Restaurant, with specific praise often going to the choice of items available on the menu and the cost of the various dishes. Also of note is the standard of service - guests are typically impressed by the restaurant staff and often mention them by name.

Numerous guests mention that the renovations that have taken place over the last few years have really improved the property. Also, the staff seem to do their best to keep everything nicely maintained and looking good. Guests find the hotel is both clean and comfortable.

The rooms at the Best Western Ivy Hill attract plenty of positive feedback from guests. Although certain elements are the same throughout, there are many individual features when it comes to decor and soft furnishings. Plus, the rooms are often described as spotlessly clean.

Several guests, albeit those who visited in the summer, were disappointed by the lack of air-conditioning in the rooms. Opening the window doesn't seem to have much effect and neither do the small fans available. You may find this hotel stuffy during warmer weather.

Although many guests are impressed by the standard of service at the front desk, reviews suggest that there are occasional problems. A few guests found the information offered at check-in a little sparse and others comment that they weren't asked if they had enjoyed their stay.

While many guests describe the bathrooms as clean, which is perhaps the most important feature, some did find cause for complaint aside from the cleanliness. Several reviews indicate the bathrooms are small with limited storage space while others suggest the showers are far from impressive.